Definitions
In these General Conditions of Sale (GTC) are understood by:
«CAP SCIENCES»: the association law 1901 CAP SCIENCES (SIRET 39988425300036) whose registered office is Hangar 20, Quai de Bacalan, 33 300 Bordeaux.
Phone number: 05 56 01 07 07
E-mail: contact@cap-sciences.net
“CUSTOMER” means any natural person with whom CAP SCIENCES enters into a contract for the sale of cultural products. Hereinafter collectively referred to as the “Parties”, and individually as a “Party”.
«Order»: any contract binding the CUSTOMER to CAP SCIENCES for the realization and execution of the sale of cultural products.
«Internet ticketing»: specific portal of the website cap-sciences.net allowing the subscription of one or more cultural products.
«Cultural product»: constitutes a Cultural Product within the meaning of these General Terms and Conditions, the sale, proposed for a global price, of one or more exhibitions of CAP SCIENCES and/ or a specific workshop with reservation, on an event, or any other product put on sale on the site.
1 – General
1.1 These Terms and Conditions apply to any Internet order of one or more Products subscribed by the CUSTOMER at the CAP SCIENCES Internet Box Office. These GTC are available on the website.
1.2 The CUSTOMER declares to have the capacity to conclude this contract, that is to say to have the legal majority and not to be under guardianship or curatorship.
1.3 The placing of the Order implies the express and unconditional acceptance by the CUSTOMER of all the clauses and conditions provided for in these Terms and Conditions. Consequently, the CUSTOMER declares and acknowledges to have a perfect knowledge of it and therefore renounces to avail himself of any other document.
1.4 CAP SCIENCES reserves the right to unilaterally modify, at any time, these Terms and Conditions and to apply them to all Orders placed after the date of modification.
1.5 The fact that CAP SCIENCES does not avail itself during a given period of any of the present conditions cannot be interpreted as a waiver to later avail itself of said condition or more generally of the other conditions.
1.6 Despite the terminology that could be used, these terms and conditions apply to the provision of services and are not intended to effect any transfer of ownership in such a way that none of these provisions can be interpreted as constituting a sale.
2 – Orders
2.1 Product Orders are subject to these General Terms and Conditions and to the internal rules of CAP SCIENCES.
2.2 To place an order, each CUSTOMER must be identified after having previously created a secure account by identifiers (login and password). After identifying himself, the CLIENT will fill in the form with the details of the services desired. Before permanently registering an order, the CUSTOMER will have the possibility to check its selection (order) and can modify it at his convenience. The order will only be permanently saved at the last validation of the order summary screen. The latter “click” is equivalent to the handwritten signature referred to in Article 1341 of the Civil Code (hereinafter referred to as “the click of acceptance”). From the click of acceptance indicated above, the order is considered as irrevocable and can only be questioned in the limited cases provided for below. The CUSTOMER can identify and correct errors before the last click.
2.3 It is intended that, as from the registration of the order placed, the CUSTOMER’s computer will be automatically redirected to a page confirming the final validation of the order. The CUSTOMER will also receive a confirmation email. This validation, in one of the two forms, applies to all access to CAP SCIENCES. For this purpose, it must be printed by the CUSTOMER who will use it in accordance with the provisions of Article 2.6 hereof.
2.4 The CUSTOMER has the guarantee that his bank account will be debited only once by CAP SCIENCES via its secure payment site, for the total amount of the order of the Product only from the final registration mentioned in 2.2.
2.5 All information appearing on the confirmation e-mails will be deemed accepted by the CUSTOMER if it has not contested them by registered letter with acknowledgement of receipt within 8 days.
2.2 To place an order, each CUSTOMER must be identified after having previously created a secure account by identifiers (login and password). After identifying himself, the CLIENT will fill in the form with the details of the services desired. Before permanently registering an order, the CUSTOMER will have the possibility to check its selection (order) and can modify it at his convenience. The order will only be permanently saved at the last validation of the order summary screen. The latter “click” is equivalent to the handwritten signature referred to in Article 1341 of the Civil Code (hereinafter referred to as “the click of acceptance”). From the click of acceptance indicated above, the order is considered as irrevocable and can only be questioned in the limited cases provided for below. The CUSTOMER can identify and correct errors before the last click.
2.3 It is intended that, as from the registration of the order placed, the CUSTOMER’s computer will be automatically redirected to a page confirming the final validation of the order. The CUSTOMER will also receive a confirmation email. This validation, in one of the two forms, applies to all access to CAP SCIENCES. For this purpose, it must be printed by the CUSTOMER who will use it in accordance with the provisions of Article 2.6 hereof.
2.4 The CUSTOMER has the guarantee that his bank account will be debited only once by CAP SCIENCES via its secure payment site, for the total amount of the order of the Product only from the final registration mentioned in 2.2.
2.5 All information appearing on the confirmation e-mails will be deemed accepted by the CUSTOMER if it has not contested them by registered letter with acknowledgement of receipt within 8 days.
2.6 By retaining and/or printing the confirmation page or the e-mail sent by CAP SCIENCES, the CUSTOMER has proof of his order.
2.7 CAP SCIENCES access tickets purchased will be printable directly by the customer via their own hardware.
2.8 Pursuant to article L.121-20-4, 2° of the French Consumer Code, the CUSTOMER does not benefit from the 7-day withdrawal period provided for in article L.121-20 of the same code.
3 – General Rules for the Sale of Cultural Products
3.1 Any Cultural Product subscribed by the CUSTOMER for access to CAP SCIENCES will provide access to the queue breaker. It may happen that certain activities indicated in the description on the Internet Ticket Office, are deleted in case of force majeure. The cancellation of any activity for a case of force majeure or because of the behaviour of a third party to the contract cannot in any case result in any compensation to the CUSTOMER by CAP SCIENCES.
3.2 Price
The descriptions of the Cultural Products presented on the Internet Ticket Office specify, for each product, the services included in the price. Prices are quoted in Euros and are inclusive of all taxes, unless otherwise stated on the Internet Ticket Office. In general, and unless expressly stated otherwise, the prices do not include all personal expenses (catering, drinks, gratuities) and more generally any service not expressly mentioned on the Internet Ticket Office. Prices on the Internet Ticketing Service may be changed at any time without notice, with the understanding that such changes will not be applicable to previously accepted bookings.
The Internet ticketing service offers several fares, depending on the type of cultural product concerned and the age or status of the beneficiary. Visitors likely to benefit from a reduced rate or free of charge must present at the reception a piece of identification and the supporting documents.
3.3 The only method of payment accepted for orders submitted to these Terms and Conditions is the credit card (cards from the Carte Bleue, Visa, Eurocard/Mastercard networks are accepted). The payment of the price via the Internet Ticketing is done directly with CAP SCIENCES, by using the CUSTOMER’s credit card number by means of a secure payment system.
3.4 Complaint
Any complaint must be sent to CAP SCIENCES by registered letter with AR within a period of less than 15 days after the date of the visit initially planned, except in cases of force majeure justifying the impossibility of informing CAP SCIENCES within this period of 15 days. In order to avoid any dispute, the proof of visit (tickets etc.) including the number of participants and their complete contact details (address, email and telephone) must be attached to the complaint.
4 – Obligations of the parties
4.1 CAP SCIENCES undertakes to execute the Cultural Product Order, subject to the provisions of Article 8 below and the CUSTOMER’s compliance with the procedure provided for in Article 2 above.
4.2 In the event that CAP SCIENCES is unable to fulfil its obligations after the final validation of the Order, CAP SCIENCES reserves the right to guarantee, as far as possible, a product that meets the CUSTOMER’s expectations, modify the initial allocation of the services, provided that they correspond to the CLIENT’s expectations; if necessary, CAP SCIENCES must inform the CLIENT in good time of any changes.
4.3 The CUSTOMER undertakes to comply with any instructions communicated by CAP SCIENCES concerning the organisation of the Cultural Product.
5 – Responsibilities
5.1 CAP SCIENCES may exempt itself from all or part of its liability by providing proof that the non-performance or the bad performance of the contract is attributable either to the CUSTOMER or to the fact, unpredictable and insurmountable, a third party who is not involved in the provision of the services provided for in the GTC, or in a case of force majeure.
5.2 The CUSTOMER shall be liable for any damage, direct or indirect, which the subscribers may cause in connection with their presence at CAP SCIENCS, whether in respect of the staff and/or customers of CAP SCIENCES, or in respect of any material made available to the CUSTOMER by CAP SCIENCES.
5.3 CAP SCIENCES disclaims all liability for damages of any kind. Indeed, each visitor is responsible for any damage, direct or indirect, that he could cause during his presence at CAP SCIENCES.
5.4 Under no circumstances may CAP SCIENCES be held liable, particularly in the event of the loss or theft of the ticket. However, a duplicate may be issued at the reception desk upon presentation of a piece of identification, identification and date of reservation, provided that the ticket has not been used.
6 – Cancellation
No service defined in the framework of these Terms and Conditions may be reimbursed by CAP SCIENCES in the event of non-use by the CUSTOMER under the conditions referred to in article 3.5 hereof.
7 – Force majeure
The Parties reserve the right, without payment of any penalty or compensation, to cancel the performance of the Cultural Product if force majeure or unforeseen circumstances force them to do so.
8 – Applicable law, claims and disputes
8.1 These terms and conditions are subject to French law.
8.2 Any complaint arising during the performance of the services defined herein must be submitted as soon as possible by the CUSTOMER, on site and appropriately, so that CAP SCIENCES can seek a solution as soon as possible. Claims must in any event be sent by the CUSTOMER to CAP SCIENCES by registered mail within one month of the date of performance of the services. This letter must specify the number of the Order as well as the specific reasons for the claim.
9 – Personal data
9.1 The information collected on the Internet Ticketing is intended for CAP SCIENCES. They are the subject of computer processing for the purpose of processing the CUSTOMER’s request and the commercial management of CAP SCIENCES, in particular: – responding to requests for information made on the Site, – placing and managing orders, – the sending of information when the CUSTOMER has given its agreement or when the legislation in force allows it, – the compilation of general statistics on the consultation of the Internet Ticket Office in order to improve the services offered by CAP SCIENCES on this Internet Ticket Office.
9.2 In accordance with Law no. 78-17 of 6 January 1978 relating to data processing, files and freedoms, the CUSTOMER has a right of access, rectification and deletion of information concerning him, that the CUSTOMER can exercise by contacting the association CAP SCIENCES whose registered office is Hangar 20, Quai de Bacalan, 33 300 Bordeaux, responsible for ticketing. This is an individual right that can only be exercised by the data subject in relation to his own information: for security reasons, CAP SCIENCES shall verify its identity in order to avoid any communication of confidential information concerning it to anyone other than itself. The CUSTOMER’s data may not be transmitted by CAP SCIENCES to third parties for commercial prospecting purposes.
9.3 The fields of the registration forms followed by an asterisk must be filled in. Otherwise, CAP SCIENCES will not be able to take the application into account. CAP SCIENCES may also collect data concerning the use of the Site, for example the pages the CUSTOMER visits or the services it uses in order to better understand the CUSTOMER’s expectations and to improve the functioning of the INTERNET TICKETING. If the CUSTOMER does not want this, he can refer to the “cookies” section of this legal information.
9.4 Personal Account: The CUSTOMER’s name and password when registering for a personal account are personal and confidential. However, CAP SCIENCES may have access to the offers that the CLIENT selects from its personal account and study them in order to better determine the CLIENT’s expectations and needs. When the CUSTOMER logs in to his personal account, a cookie is set on his computer to facilitate his use of this account. If the CUSTOMER does not want this, he can refer to the “cookies” section of this legal information.
9.5 Cookies: CAP SCIENCES uses cookies, which are files transferred to the CUSTOMER’s computer, but do not allow it to be identified. Cookies store information related to the navigation of the computer on the Internet Ticket Office (the pages consulted, the date and time of the consultation, etc.) and allows them to be extracted during subsequent connections to the Internet Ticketing in order to customize the CUSTOMER’s connection. The retention period of this data in the computer is possible until the date of reservation.
The CUSTOMER may object to the storage of cookies by configuring its computer according to the browser it uses. The help section of the browser can indicate how to refuse them.
